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Telephone Etiquette & Customer Service Your Business Image on The Telephone Introduction 88 percent of your customers who stop using your services and/or products do so because of perceived employee indifference or rudeness. One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a giant difference to your customers and your profits. Your reputation for service depends on how well your staff handles incoming and outgoing calls. 86 percent of the